Terms of Service
Welcome to DetailGleam! By accessing our automotive detailing services, you agree to comply with and be bound by the following terms and conditions. Please read them carefully before using our services.
1. Acceptance of Terms - These Terms of Service govern your use of our website and services. By using our services, you confirm that you accept these terms and that you agree to comply with them. If you do not agree, you must not use our services.
2. Services Offered - DetailGleam specializes in automotive detailing services designed to enhance the appearance and longevity of your vehicle. Our services include exterior washes, wax applications, interior cleaning, and comprehensive detailing packages tailored to your needs.
3. Scheduling and Cancellations - Appointments for detailing services can be scheduled via our website or by calling our customer support at +1 800-767-1611. We require at least 24 hours' notice for cancellations or rescheduling to avoid any fees.
4. Payment Terms - Payment for services rendered is due at the time of service. We accept various payment methods, including credit cards and mobile payment solutions. By providing payment information, you consent to the transaction for the services selected.
5. Customer Responsibilities - Customers are responsible for ensuring that their vehicles are accessible and free of personal belongings before the detailing service. DetailGleam is not liable for any lost or damaged personal items left in the vehicle.
6. Limitation of Liability - While we strive for excellence in our detailing services, DetailGleam cannot be held liable for any damages that may occur during the detailing process. Our liability is limited to the maximum extent permitted by law.
7. Changes to Terms - DetailGleam reserves the right to modify these Terms of Service at any time. Any changes will be posted on our website, and continued use of our services constitutes acceptance of the updated terms.
8. Contact Information - For any inquiries or concerns regarding our services or these terms, please contact us at team@detailgleam.com or reach us by phone at +1 800-767-1611. Our office is located at 5420 BC-93, Radium Hot Springs, BC V0A 1M0, Canada.
9. Governing Law - These terms are governed by the laws of Canada. Any disputes arising from these terms or your use of our services will be resolved in accordance with Canadian law.
10. Acceptance of Terms - By accessing our website and utilizing our services, you acknowledge that you have read, understood, and agreed to these Terms of Service. Thank you for choosing DetailGleam for your automotive detailing needs!
Terms of Return
At DetailGleam, we strive to provide the highest quality automotive detailing services. We understand that customer satisfaction is paramount, and we want to ensure that our clients are completely satisfied with their experience. This Terms of Return policy outlines our commitment to you and the procedures you can follow if you are not entirely happy with our services.
Our services are designed to meet your specific needs, and we encourage clients to communicate any particular preferences or expectations prior to service completion. Should you find that your expectations have not been met, we urge you to contact us within 48 hours of the service completion.
To initiate a return or a service redo, please reach out to our customer support team via email at team@detailgleam.com or call us at +1 800-767-1611 . Our team is available to discuss your concerns and will guide you through the return process.
In order to qualify for a return, we require that you provide a detailed description of the issues you encountered along with any relevant photographs. This will help us better understand your concerns and enhance our service quality. We are committed to resolving any issues in a timely manner.
If we determine that a service redo is warranted, we will schedule a convenient time for you to have your vehicle serviced again at no additional cost. Our goal is to ensure that you leave with a vehicle that meets your expectations and reflects our high standards of detailing.
It is important to note that our Terms of Return do not cover dissatisfaction due to change of mind, personal preferences, or subjective opinions on detailing quality. We believe that open communication prior to service is crucial in aligning our services with your expectations.
Should you choose to cancel your service appointment, we ask that you provide at least 24 hours notice. Cancellations made less than 24 hours prior to your scheduled appointment may incur a cancellation fee. We appreciate your understanding and cooperation in this matter.
At DetailGleam, we respect your right to privacy. Any personal information provided during the return process will be handled in accordance with our privacy policy and will not be shared with third parties without your consent.
For further queries or assistance regarding our Terms of Return, please do not hesitate to contact us. You can reach us at our office located at 5420 BC-93, Radium Hot Springs, BC V0A 1M0, Canada. We are here to assist you and ensure that your experience with DetailGleam is a positive one.
Thank you for choosing DetailGleam for your automotive detailing needs. We value your business and are committed to providing you with exceptional service and support.